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Warranty
Store Policies
The documents below describe our operations and your rights as a customer. The English version prevails; the Dutch translation is provided for convenience.
Privacy
Terms
Refund
Shipping
Cookies
Warranty
Disclaimer
Contact / About
Privacy Policy (GDPR)
Controller: Care 4 Mommy. CoC: 97128899 · VAT: NL004361648B74 · Email: info4mommy@gmail.com. No DPO appointed.
1. Personal data
- Identification/contact, order data, payment data (via provider), account data, technical/usage data (cookies/IP), customer service communications.
2. Purposes & legal bases
- Orders & delivery (contract), support (contract/legitimate interests), account (contract), security & fraud (legitimate interests/legal obligations), marketing (consent), analytics & improvement (legitimate interests).
3. Recipients
Payment providers, carriers, IT/Shopify hosting, analytics/email services, support tools. DPAs in place with processors.
4. International transfers
Only with appropriate safeguards (SCCs/adequacy).
5. Retention
- Orders/invoices: up to 7 years; account: while active; marketing: until withdrawn/inactivity; cookies: see Cookies.
6. Your rights
Access, rectification, erasure, restriction, objection, portability. Withdraw consent via unsubscribe or email. Complaints: Dutch DPA.
7. Children
Not directed to <16; no intentional processing without parental consent.
8. Automated decisions
Not applicable.
9. Security
Appropriate technical and organisational measures.
10. Cookies
See “Cookies”.
11. Changes
Please check the “Last updated” date.
Privacy contact: info4mommy@gmail.com
Terms of Service
1. Scope
Applies to all offers, orders and agreements with Care 4 Mommy.
2. Prices & offer
Prices in EUR incl. VAT, excl. shipping. Obvious errors reserved.
3. Contract
Concluded upon email confirmation. We may refuse orders on reasonable grounds (e.g., fraud).
4. Payment
Via available methods. If payment fails, delivery may be suspended.
5. Delivery
Shipped within stated time frames; force majeure may cause delays.
6. Withdrawal
See “Refund” for statutory information and exemptions.
7. Warranty
Statutory warranty applies; see also “Warranty”.
8. Liability
No liability for indirect damages. Limited to the invoice amount where permitted by law.
9. Governing law
Dutch law; competent courts in the Netherlands.
Returns & Right of Withdrawal
1. Cooling-off period
14 days from receipt without giving reasons.
2. Exemptions
For hygiene reasons, intimate/hygiene products (e.g., breast pumps) are non-returnable once the seal is broken.
3. Condition
Return in original condition/packaging where reasonably possible.
4. Procedure
- Notify within 14 days at info4mommy@gmail.com incl. order number.
- Ship back within 14 days after notification.
- Keep proof of postage (tracking).
5. Costs & refunds
Return postage at customer’s expense unless agreed. Refunds within 5–7 business days after inspection (excl. supplementary delivery costs).
6. Defective/wrong item
Report with photos; we repair/replace/refund per statutory warranty.
Shipping Policy
1. Processing
Ships within 1–3 business days; delivery time depends on destination.
2. Partial shipments
Items may ship separately to speed up delivery.
3. Tracking
You’ll receive a tracking link once shipped.
4. Liability
Ensure address accuracy; risk passes on delivery. Report transit damage promptly with photos.
5. Customs/Duties
Import duties/taxes (if any) are the recipient’s responsibility.
Warranty
1. Statutory warranty
Statutory conformity applies: products must meet reasonable expectations.
2. Periods
At least 12 months on manufacturing defects, without prejudice to your statutory rights.
3. Exclusions
Damage from misuse, normal wear, liquid/impact damage, or self-modifications is excluded.
4. Process
Report defects with order number, description and photos to info4mommy@gmail.com. We’ll repair, replace or refund as required by law.
Disclaimer
We take care to keep this website accurate. Nevertheless, errors or omissions (including price/stock) may occur. No rights can be derived from the content. We reserve the right to amend information.
Product images may differ in colour/appearance due to display settings or supplier updates.
Contact & About
Care 4 Mommy
KvK: 97128899 · BTW: NL004361648B74
✉️ info4mommy@gmail.com